Who are Sumsub
Sumsub is an identity verification platform providing a variety of automated and manual tools to companies from all over the world for onboarding their customers. So, when passing verification for the car sharing, crypto, or trading platforms, there’s a high chance of passing verification via our service.
However, we do not determine the scope of data and documents to be collected, do not choose which region is accepted, and establish any other conditions for verification. These decisions are on the companies for which you pass the verification side in accordance with their applicable law and internal procedures.
We also do not provide financial services, do not conduct any money transactions or any other financial activity with you.
Thus, while contacting our support team consider the fact that we can help you only on technical matters of the verification process. If you have questions regarding the verification process, you can find the instructions in our Help Center whatever the check you are undergoing.
Sumsub, as an identity verification service provider, also does not make any decisions or tell the companies what decisions to make about their customers. Each company decides whether to accept or decline its customer on their own.
In relation to the Data Protection field, the companies for which you pass verification are Data Controllers. They determine the purpose of data processing, collect their customers’ personal data, store it, and exercise full control over it (i.e., make decisions regarding data deletion, data access and regarding execution of other data subject rights).
Sumsub in such a case, is a Data Processor, which carries out data processing actions on a companies behalf and for their purposes, and can only act per instructions established by these companies.
Sumsub may act as a Data Controller in cases specified in the Privacy Notice.