🆔Requirements for Identity Document
To guarantee successful verification, make sure that your document meets the requirements.
Sumsub does not define which data or documents are required, which regions are supported, or any other verification conditions. These are determined by the companies you verify for, based on their local regulations and internal policies.
1️⃣Image Requirements
The uploaded must be:
- an original photo, notarized copy (with notary seal and signature) or scan;
- JPG, JPEG, PNG, or PDF format;
- at least 100 KB or 300 DPI;
- in color;
- high-quality and readable;
- with all corners visible;
- has photos of one or two document sides (depending on the platform regulations for which you’re verifying).
Do not upload:
- animated images;
- screenshots;
- black-and-white photos;
- images with foreign objects or graphic elements presented;
- images edited with any graphics software or converted to PDF.
2️⃣Identity Document Requirements
The uploaded document must be:
- valid for at least one month from the date of upload;
- of good condition (not scratched, stained, or torn);
- present all the important data (full name, date of birth, photo, document number, issue/expiration date);
- present clear MRZ (Machine-Readable Zone).
👁🗨 FAQ
The most common issues for document rejection:
| Issue | Solution |
|---|---|
| Watermarks | Ensure you are not using any third-party camera apps that leave watermarks on your photos. |
| Blur | Place your document on a flat surface and hold your mobile phone parallel with the surface when photographing. If using a laptop or desktop webcam, keep your elbow firmly on the table while holding your document. Do not position your camera too close to the document. To focus your camera, tap the screen of your mobile phone on the document. |
| Glare | Avoid photographing your ID under direct light, especially if it has a reflective surface. |
| Missing info | Photograph your document on a flat surface, ensuring the serial number, hologram, photo, MRZ, and other relevant details are clearly visible (slightly tilting the ID may help). |
| Foreign objects/persons | Ensure no one else is visible in the photo, and that your fingers do not cover any data |
| Graphics software signs | Do not apply filters, effects, or adjust contrast. Do not hide sensitive data digitally; use physical objects if needed. |
| Poor quality | Use a high-resolution camera and do not resize the file before uploading. |
- ** Can I verify my account if my ID is expired and I only have a government receipt confirming that a new one is being issued?
**
Unfortunately, we cannot accept expired documents or any documents that are not on the general list of acceptable identity documents. Please use an alternative ID or contact the company you’re verifying to get further instructions.