What to Do if Your Profile Couldn’t be Verified

When passing the verification, you may see the following message:

Usually this message means that your verification profile was rejected. 

If you have any questions, contact the support team of the company you have to be verified for via the official website/app. 

Please note that Sumsub acts only as a data processor. A final decision regarding the establishment of business relations with its customers is always on the company that asks you to pass verification. Due to this, you should contact the support team of that company.