During the check, you have five attempts to upload correct documents or provide relevant data. Otherwise, you will not be able to pass verification.
If you have uploaded incorrect documents five times, or you have some questions about the check, feel free to contact our support team. Do the following steps:
- Contact us;
- Follow the instructions provided by our support team. Make sure you’re uploading correct documents so that you don’t get rejected again;
- Upload the required documents;
- Wait for the system’s response.
Please note that Sumsub acts as a data processor and there are some matters we can't help you with. Because of this, sometimes, you should contact the support team of the project you have to be verified for. This will help you to get an optimal resolution of your problem.