In order to create an account or make a transaction, you may need to submit two commonly requested documents for verification — proof of identity (PoI) and proof of address (PoA).
What Documents Count as Proof of Address
What's accepted as PoA may depend on the requesting institution and its jurisdiction.
Common proof of residency examples:
- Tax bill valid for 3 months;
- Mortgage statement;
- Certificate of voter registration;
- Correspondence with a government authority regarding the receipt of benefits such as a pension, unemployment benefits, housing benefits, etc.
- Cable bill (but not from satellite TV companies);
- Landline telephone bill;
- Bank statement with the date of issue and the name of the person (the document must be not older than 3 months);
- Utility bill for gas, electricity, water, internet, etc. linked to the property (the document must not be older than 3 months);
- A lease agreement that is current and has the signatures of the landlord and the tenant;
- Credit card statement;
- Letter from a recognized public authority or public servant (any government-issued correspondence not older than 3 months);
- Employer’s certificate for residence proof;
- House purchase deed.
Please note: the document must contain your full name and home address. Both paper documents and electronic documents (in PDF) are accepted.
Alternative Proof of Residency Examples
The following documents can also be accepted as valid PoA, but only if they contain the address:
- Passport
- Identity card
- Driving license
Please note: the same document can’t be used to confirm both your identity and place of residence. So, if you submit an ID document as PoA, you should use another document to confirm your identity.
What Documents Don’t Count as Proof of Address
- Old government-issued correspondence (older than 3 months);
- Old bank statements (older than 3 months);
- Old utility bill linked to the property (older than 3 months);
- Pension statements;
- Bank references;
- Insurance policies;
- Mobile phone bills;
- Medical bills;
- Receipts for purchases;
- Insurance statements;
- Documents stating PO Box addresses (except for some countries);
- Any of the accepted documents submitted in the form of a screenshot.
Supported Languages
Sumsub analyzes documents in a wide range of languages, including Korean, Japanese, Chinese, and Arabic (on customer demand only). However, documents in some specific languages are not accepted yet. Please find them listed below:
- Armenian
- Bengali
- Burmese
- Dari
- Dhivehi
- Farsi
- Georgian
- Hindi
- Khmer (Cambodian)
- Kinyarwanda
- Lao
- Mongolian
- Nepali
- Sinhalese
- Urdu
- Arabic (if not demanded by the customer)
In case you have your proof of address document in the language that is not supported, you can provide us a notarized translation of it.
Comments
2 comments
For success of verification of address proof credit card statement is sufficient pl confirm the same..
Hello, V Gopinath!
If you have any issues completing KYC, don't hesitate to get in touch with us via support@sumsub.com
We will look at your verification and tell if your document is enough for a successful check or not.
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