Which documents count as Proof of Address?

In order to create an account or make a transaction, you may need to submit two commonly requested documents for verification — a Proof of Identity (PoI) and a Proof of Address (PoA).

The lists of accepted documents may vary. It depends on your project and the local laws. Contact the support team of the project to clarify requirements.

Common Proof of Address examples:

• Tax bill, valid for 1 year;
• Mortgage statement;
• Certificate of voter registration;
• Correspondence with a government authority regarding the receipt of benefits such as a pension, unemployment benefits, housing benefits, etc.;
• Cable bill (but not from satellite TV companies);
• Landline telephone bill;
• Bank statement showing the date of issue and the name of the person (the document must be not older than 3 months);
• Utility bill for gas, electricity, water, internet, etc. linked to the property (the document must not be older than 3 months);
• A lease agreement that is current and has the signatures of the landlord and the tenant;
• Credit card statement issued by a bank;
• Letter from a recognized public authority or public servant (any government-issued correspondence not older than 3 months);
• Employer’s certificate for PoA;
• House purchase deed.

Please note: the document must contain your full name and home address. Both paper documents and electronic documents (PDF) are accepted.

Alternative Proof of Residency Examples

The following documents can also be accepted as valid PoA, but only if they contain the address:

• Passport;
• Identity card;
• Driving license.

Please note: the same document can’t be used to confirm both your identity and place of residence. So, if you submit an ID document as PoA, you should use another document to confirm your identity.

Which Documents Don’t Count as Proof of Address?

• Old government-issued correspondence (older than 3 months);
• Old bank statements (older than 3 months);
• Old utility bill linked to the property (older than 3 months);
• Pension statements;
• Insurance policies;
• Mobile phone bills;
• Medical bills;
• Receipts for purchases;
• Insurance statements;
• Documents stating PO Box addresses (except for some countries).

Supported Languages

Sumsub supports most languages, including Korean, Japanese, and Chinese. Cyrillic and Semitic languages are covered as well. However, some specific languages are not yet supported. Refer to this article to find out which languages are supported. 

In case you have a proof of address document in a language that is not supported, you can provide us with a notarized translation of it.